Refund policy

We want every order to feel clear and trusted. Please review this policy before ordering, especially when purchasing personalized jewelry.

Personalized items

Items made or customized with names, initials, dates, birthstones, engravings, photos or special notes may not be eligible for return unless they arrive damaged, defective or incorrect.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us as soon as possible with your order number and clear photos. We will review the issue and help with the appropriate solution.

Return conditions

Eligible returns should be unused, unworn and in their original condition and packaging. Shipping costs, duties or taxes may be handled according to the checkout and carrier conditions shown at purchase.

Contact

Email info@jewelryhandcrafts.com for support.