Refund Policy

Customer care

We accept returns and want every order to feel clear and trusted, including personalized jewelry.

30-day returns

Contact us within 30 days of delivery to request a return. Items must be unused, unworn and returned in their original condition and packaging.

Personalized items

Personalized items can be returned when they meet the return conditions above. Please contact us before sending the item so we can provide the correct return instructions.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos. We will arrange the appropriate replacement or refund solution.

Return shipping and refunds

Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect. Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges, duties and taxes are not refundable unless required by law.

Contact

Email love@jewelryhandcrafts.com to start a return.